Welcome to the Bishrom FAQ section! Here are answers to some common questions about our services and policies:

  1. Where do you provide service?
    • We currently provide services exclusively within Nepal.
  2. What payment methods do you accept?
    • We accept the following payment methods:
      • Bank transfer
      • eSewa
      • Khalti
      • PhonePe
      • IME Pay
      • Cash on Delivery (COD)
  3. Do you offer eye checking for power?
    • Yes, we offer eye checking services to determine the power needed for your eyeglasses. Please visit our store for a comprehensive eye check-up.
  4. How can I contact customer support?
    • You can contact our customer support team by email at info@bishrom.com or by phone at +9779841501035. We’re here to assist you with any questions or concerns you may have.
  5. What is your return policy?
    • We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within the specified period for a full refund or exchange. Please refer to our Return Policy for more details.
  6. Are your products authentic?
    • Yes, we guarantee the authenticity of all products sold on our website. Each item is thoroughly inspected and verified to ensure that it meets our authenticity standards.
  7. Do you offer warranties on your products?
    • Yes, we offer warranties on certain products. Please check the product description or contact customer support for warranty information specific to your purchase.
  8. Can I track my order?
    • Yes, you can track your order using the tracking information provided in your order confirmation email. If you have any issues with tracking your order, please contact customer support for assistance.
  9. Do you offer gift cards?
    • Yes, we offer gift cards that can be purchased and redeemed on our website. Gift cards are a great way to give the gift of eyewear to your loved ones.
  10. Do you have a physical store location?
    • Yes, we have a physical store located at Shankhamul Marg, Kathmandu, Nepal. Feel free to visit us during our business hours for personalized assistance and to browse our selection of eyewear products.

If you have any further questions or need additional assistance, please don’t hesitate to contact us. Our friendly customer support team is here to help!