At Bishrom, we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our refund and returns policy below.
Eligibility for Refund
To be eligible for a refund, you must notify us within 48 hours of receiving your order. Additionally, the product must meet the following criteria:
- The product must be in its original condition, unused, unworn, and with all accessories included.
- The product must be returned in its original packaging, including the box.
- The product must not be tampered with or altered in any way.
Return Process
To initiate a return, please follow these steps:
- Notify us of your intention to return the product within 48 hours of receiving it.
- Ensure that the product meets the eligibility criteria mentioned above.
- Record a video while opening the delivered package, especially if there are any signs of damage or tampering.
- Contact our customer support team to receive further instructions on how to proceed with the return.
Mandatory Video Recording
For products that are damaged, defective, or incorrect, recording a video while opening the delivered package is mandatory. This video will serve as evidence in case of any discrepancies and will help expedite the return process.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Contact Us
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us at:
- Address: Shankhamul Marg, Kathmandu, 44600, Nepal
- Email: info@bishrom.com
- Phone: +9779841501035
By making a purchase from Bishrom, you acknowledge that you have read, understood, and agree to be bound by our refund and returns policy outlined above. We are committed to providing a seamless and satisfactory shopping experience for all our customers. If you require any assistance, our customer support team is here to help.
